tag:blogger.com,1999:blog-2440634486278605831.comments2023-04-28T04:49:06.973-04:00RocheonRetailAnonymoushttp://www.blogger.com/profile/12352913390692323597noreply@blogger.comBlogger25125tag:blogger.com,1999:blog-2440634486278605831.post-23249718288156306542016-02-25T13:29:03.404-05:002016-02-25T13:29:03.404-05:00Do you subscribe to any other websites about this?...Do you subscribe to any other websites about this? I'm struggling to find other reputable sources like yourself<br /><br />Amela<br /><a href="http://www.irisys.net/retail-customer-counter" rel="nofollow">Customer Counter</a>Anonymoushttps://www.blogger.com/profile/06943828357081686913noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-65197957330401047852014-08-30T06:55:31.012-04:002014-08-30T06:55:31.012-04:00Problem: HP Printer not connecting to my laptop.
... <br />Problem: HP Printer not connecting to my laptop.<br /> <br />I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me.<br /> <br />I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com). <br /> <br />Reasons I chose them over the others:<br />1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request.<br />2) Their prices were extremely reasonable.<br />3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed.<br /> <br />How did they do it<br />1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer.<br />2) After having answered this, they confirmed that the printer and the laptop were functioning correctly.<br />3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed.<br />4) One of the tech support executives accessed my laptop and started troubleshooting.<br />5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed.<br />6) I was told that it was due to an older version of the driver that had been installed.<br /> <br />My Experience<br />I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786. <br />Would definitely recommend this service to anyone who needs help fixing their computers.<br />Thanks a ton guys. Great Job....!!<br /><br />otr214423https://www.blogger.com/profile/16376109133070654680noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-57121760332902752232014-08-30T06:54:51.494-04:002014-08-30T06:54:51.494-04:00VIRUS REMOVAL
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That means you don't have to unplug everything and bring it to our shop, or have a stranger tramping through your home.<br />From our remote location the Online Tech Repairs.com expert can handle any computer issue you want addressed, like: <br />• - System Optimization<br />• - How it works Software Installations or Upgrades<br />• - How it works Virus Removal<br />• - How it works Home Network Set-ups<br />Just to name a few.<br />If you are unsure of what the problem may be, that is okay. We can run a complete diagnostic on your system and fix the problems we encounter. When we are done our software is removed; leaving you with a safe, secure and properly functioning system. The whole process usually takes less than an hour. You probably couldn't even get your computer to your local repair shop that fast!<br />Call us now for a FREE COMPUTER DIAGONISTIC using DISCOUNT CODE (otr214423@gmail.com) on +1-914-613-3786 or chat with us on www.onlinetechrepairs.com.<br />otr214423https://www.blogger.com/profile/16376109133070654680noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-11174084756381099002014-03-22T15:02:48.673-04:002014-03-22T15:02:48.673-04:00I, too, am a loyal Publix customer for this same r...I, too, am a loyal Publix customer for this same reason: A+ customer service. Kelli W Taylorhttps://www.blogger.com/profile/05813171001465332433noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-67488253717598899142014-01-06T17:17:14.993-05:002014-01-06T17:17:14.993-05:00True the human factor is always a good and bad thi...True the human factor is always a good and bad thing. As much as we can to eliminate the high overhead inventory management processes costs and errors to help provide a great customer experience the better for customer retention and revenue. Besides RFID what technologies allows you to do in-store inventory 3-4 times a week? Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-12123079332118816062014-01-06T15:06:21.723-05:002014-01-06T15:06:21.723-05:00I agree that inventory accuracy should be at the t...I agree that inventory accuracy should be at the top of the list, but I'm wondering if RFID will be the panacea for this. The bigger issue - or roadblock - is ensuring that store associates correctly use the technologies they have available. Many retailers are implementing enhanced in-store inventory management systems and WMS to enable better inventory accuracy and visibility, but without solid training, strict adherence to standard inventory management processes, and strong communications of "why" things need to be done a certain way, even the best technology will not support that objective. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-55875677997493988932014-01-04T14:31:44.043-05:002014-01-04T14:31:44.043-05:00Thanks Randy! You are right. If you could capture ...Thanks Randy! You are right. If you could capture the "why" and add that as another dimension of information we would be much closer to being truly customer centric. I do believe if customers feel there is a trusted relationship with the retailer they will tell you how they feel. I all relies on how easy and nonintrusive you make it. Smartphones can do that. Let's talk! Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-38474631413239220462014-01-04T10:40:36.905-05:002014-01-04T10:40:36.905-05:00Nice post Will. I'd like to discuss "In ...Nice post Will. I'd like to discuss "In Store Tracking" with you. There remains a large gap between video analytics of a physical environment and what can be tracked online (with both behavioral systems and observational systems) and tied to attitudinal data - how someone felt about what they were doing. When someone figures out how to do that - much more can be done to optimize the in-store customer experience.Randy Kishhttps://www.blogger.com/profile/09688016334997492217noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-33641647740812310772013-12-31T13:15:01.785-05:002013-12-31T13:15:01.785-05:00I agree Lee! Lets call it the top six! :)
I agree Lee! Lets call it the top six! :)<br />Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-39614556654311644072013-12-31T12:21:20.750-05:002013-12-31T12:21:20.750-05:00Great Top 5, Will! I would also suggest that putti...Great Top 5, Will! I would also suggest that putting tools into the hands of store associates will be big this year as well as training said associates on interacting with the customer now that they are armed. <br /><br />I love your mention of the mag stripe and I am right there with you but I'm afraid there may be more lip service than real changes coming our way just yet. We definitely need a new approach and I'm leaning the PayPal way. Let's keep our fingers crossed this gets more support so change will happen!<br /><br />Happy New Year! Anonymoushttps://www.blogger.com/profile/05700425024218933135noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-2898380443665812832013-12-03T08:51:24.410-05:002013-12-03T08:51:24.410-05:00Yes Javed I do remember this now 10 year odl video...Yes Javed I do remember this now 10 year odl video we did at Microsoft! http://www.youtube.com/watch?v=C3jIT_YvaboAnonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-11766275406225549762013-12-03T02:33:14.291-05:002013-12-03T02:33:14.291-05:00The biggest benefit to consumers would be auto che...The biggest benefit to consumers would be auto checkout...standing in a line at marshalls for 20 mts watching the girl scan each item at a time I was thinking theres gotta be a better way (shopping for kids)...then when she made a mistake and had to rescan everything, I lost it...there will be a day, hopefully in our lifetimes Will, when we will just walkout and the clerk will run after us to hand out the receipt (remember the IBM add :)) - JavedAnonymoushttps://www.blogger.com/profile/17298773333271631323noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-61085000583221409342013-12-02T14:34:37.514-05:002013-12-02T14:34:37.514-05:00Lee, thanks for your feedback! As one of retails t...Lee, thanks for your feedback! As one of retails top thought leaders your words ring true!Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-50906563338934703452013-12-02T14:02:21.717-05:002013-12-02T14:02:21.717-05:00I too have been waiting to see when RFID would com...I too have been waiting to see when RFID would come to the top of the list. There was no doubt in my mind that this technolgy would be nothing but positive for retail. Unfortaunately, Retail did not have a good hold on their inventory, many versions of the truth, many silos of data. With infrastructures put together with bailing wire, it was near impossible to undo, redo, replace, you get the picture.<br /><br />But alas, the customer stepped up with new demands. That pesky customer! Gotta keep an eye on them. Smart retailers knew the time had come to create some work arounds for all the baling wire and get a grip on inventory. OMG, we're back to RFID! But this time, it is at the top of smart retailer's charts!<br /><br />Thanks for sharing Will!Anonymoushttps://www.blogger.com/profile/05700425024218933135noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-10965806226410073712013-11-05T11:56:00.638-05:002013-11-05T11:56:00.638-05:00For a one-time fee of $179, it's a good buy if...For a one-time fee of $179, it's a good buy if you don't need real-time monitoring, and as long as you can put up with some design headaches. <a href="http://avlview.com" rel="nofollow">Fleet automation with GPS</a><br />Anonymoushttps://www.blogger.com/profile/11805059262641706631noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-28535575903544468912013-10-11T17:25:34.181-04:002013-10-11T17:25:34.181-04:00Hi Will;
This is spot on! If we want to improve cu...Hi Will;<br />This is spot on! If we want to improve customer experiences, we do need to know about our customer. This type of info, to me, is not creepy at all. Creepy is analyzing my purchases and figuring out I'm pregnant such as the case back last year with Target. <br /><br />The trouble we are seeing in retail right now is that they are collecting piles of data but still don't know what to do with it. Looking for that magic bullet when the answer is unique to each retailer and requires that they understand their customers and what their customer expects/wants from them. Well said!Anonymoushttps://www.blogger.com/profile/05700425024218933135noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-2500893565317215702013-09-29T09:19:36.699-04:002013-09-29T09:19:36.699-04:00Michael thanks for your comments. Very well stated...Michael thanks for your comments. Very well stated! I hope more of you can give your opinion on this emerging technology.<br /><br />WillAnonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-23347936842011005932013-09-28T20:58:31.630-04:002013-09-28T20:58:31.630-04:00Hi Will- I think you hit the nail on the head her...Hi Will- I think you hit the nail on the head here. The online world has had and continues to increase the amount of information they gain from your personal web browsing history - in your own home. Physical retail had been at a disadvantage without first this information, and second, a means for delivering the personalized shopping experience that online provides. It's rare to ever hear mention to privacy concerns with online retail, and even with these new tracking technologies, physical retail is still only capturing a fraction of what the online guys can. There are companies in the e-commerce space that can go as far as identifying (by name, address, etc..) and profiling a web page visitor without them needing to log in - just by using the web footprint that you leave. <br /><br />I love my Amazon experience, and the fact that I am informed of products that I would be interested in (not only on their web site, but also with the chaser ads on other web sites - such as my local news channels). Physical retail finally has the tools to not only capture similar analytics, but also drive a more engaging and personalized digital experience in-store with this knowledge.<br />Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-45567152859378534932013-08-26T15:50:02.091-04:002013-08-26T15:50:02.091-04:00Sarah I can't help myself sometimes! :)Sarah I can't help myself sometimes! :)Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-47016520413323725032013-08-26T11:55:09.128-04:002013-08-26T11:55:09.128-04:00Will,
"...I decided to first walk the store ...Will,<br /><br />"...I decided to first walk the store to see if I could find anything interesting. Do any of you do this?"<br /><br />There are two types of stores I do NOT let myself roam around in: Home improvement and outdoor equipment. =) (I'm both a mountaineer and a chronic home renovator.)<br /><br />I have to be very careful when I enter these stores - I must go on "commando raids" for precisely the item I am shopping for, or I'll walk out with $500.00 worth of stuff!<br /><br />Thanks for the post!<br /><br />SarahAnonymoushttps://www.blogger.com/profile/14492482234665719260noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-24061108454572601252013-07-27T14:30:36.897-04:002013-07-27T14:30:36.897-04:00Thanks for the feedback!Thanks for the feedback!Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-56316077036645120432013-07-26T23:30:25.426-04:002013-07-26T23:30:25.426-04:00Love what you have to say
But wow it's visual...Love what you have to say<br /><br />But wow it's visually hard work<br /><br />Could I recommend a little white space in your text?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-88866882655798993612013-07-25T13:03:08.275-04:002013-07-25T13:03:08.275-04:00Precisely! The goal is to have a relationship with...Precisely! The goal is to have a relationship with your customers like the local general store owner, but to do it within a chain of stores. Thanks for your feedback and links Timo!Anonymoushttps://www.blogger.com/profile/12352913390692323597noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-45611919580293366232013-07-25T10:31:37.814-04:002013-07-25T10:31:37.814-04:00The art of customer engagement harkens back to the...The art of customer engagement harkens back to the methods of interaction in the General Store and village hardware, where the owner (and eventually staff) treats the customer with respect, asks questions, listens, learns what the need is, and then finds, explains, and serves up the right part, product, etc. We can call it engagement, selling, service, putting the customer first--but it all boils down to the same thing--enabling the consumer to buy what, when and where they want. <br /><br />So when we talk about new engagement models, we should be discussing platforms that enable retailers and brands to engage users in varying ways that are suitable based on the user's needs and expectations with a customer experience optimized for both in-store and all channels.<br /><br />Retailers and brands can optimize this customer experience (#CEX) and engage the user on their terms via new solutions like #PoKos #CEM: http://amex.co/13rIN5K<br />Anonymoushttps://www.blogger.com/profile/17122709891861941079noreply@blogger.comtag:blogger.com,1999:blog-2440634486278605831.post-80065479715034508462013-07-08T11:54:04.301-04:002013-07-08T11:54:04.301-04:00My 'surprise' moment here is that the cler...My 'surprise' moment here is that the clerk actually knew there was a special going on!!!Hmmm. Maybe Publix spends a little more time arming their employees with what matters instead of just some tech tools. Thanks Will! Anonymoushttps://www.blogger.com/profile/05700425024218933135noreply@blogger.com